1. The Company
All bookings are made with Top 100 Golf Tours Ltd (“we/The Company”). By accepting an offer from The Company, you (“you/your/The Customer”) are agreeing to the conditions detailed on this page as well as any additional general information detailed in a Confirmation of Booking.
These terms relate to different categories of bookings:
TOURS: refer to bespoke packages typically consisting of multiple elements such as golf tee times and accommodation.
EVENTS: refer to events created and run by Top 100 Golf Tours Ltd where you pay to play golf on a specific date at a fixed venue which we book on your behalf for that purpose.
2. Accuracy of Information
The Company endeavours to ensure the accuracy of all information such as on the website (www.top100golf.co.uk), printed media, email newsletters and quotes. Nonetheless, changes and errors can occasionally occur and we cannot accept responsibility for any errors or omissions. The Company reserves the right to make changes to and correct errors in advertised prices and other details at any time before your booking is confirmed.
3. Dress Code, Golf Etiquette & Handicap Certificates
All golf courses typically enforce a dress code such as shirts with collars (rugby and football shirts are not permitted), tailored shorts or trousers and no denims. Appropriate attire must be worn by you at all times on the golf course and in the clubhouse. Some of the golf courses additionally require handicap certificates before accepting visitors. Whilst a certificate of playing ability is not essential on all courses, knowledge of etiquette and the rules of golf are expected and each venue reserves the right to refuse access if it is judged you do not display the required knowledge or appropriate dress. The Company will endeavour to advise of any such requirements at the time of booking, however, it is the responsibility of The Customer to ensure they meet any dress code, etiquette and handicap requirements for any venues in their tour. The Company will take no responsibility for inaccurate information leading to the refusal of play.
4. Confirmation of Booking
If you are under 18, you must have the consent of a parent or guardian before making a booking with The Company.
5. Payment of Balances
TOURS: Any outstanding balance is due 8 weeks prior to the first day of the tour. Payment may be made by cheque (payable to "Top 100 Golf Tours") or bank transfer (details provided on invoices issued by The Company). The date the outstanding balance must be paid is detailed on the Confirmation of Booking and although The Company endeavours to send a reminder, The Customer is responsible for ensuring the outstanding balance is paid on time. If booking less than 8 weeks in advance, it is necessary to pay the full amount upon acceptance of an accepted offer. If for any reason the balance is not received by the due date, The Company reserves the right to cancel your booking and make a cancellation charge as defined in the next section.
6. If You Cancel Your Booking
Cancellations are only effective when received in writing to The Company from The Customer who made the original booking. In order to cover our expenditure, we reserve the right to charge cancellation fees as detailed below.
TOURS: Period before scheduled first day of tour:
· More than 60 days = 50% of overall tour price
· 60 - 30 days = 75% of overall tour price
· Less than 30 days = 100% of overall tour price
EVENTS: If a participant withdraws from an event within one calendar month of the date of the event, and a replacement cannot be found, he / she will be liable for full payment if the golf club / hotel etc charge
7. If We Cancel Your Booking
The Company endeavours to not cancel your booking except for circumstances outside our control such as, but not limited to, war or threat of war, riot, industrial dispute, pandemic, natural disaster, fire or adverse weather conditions (force majeure). If we have to cancel your booking for reasons other than those detailed above, we will offer an alternate booking of similar standard or a full refund of all monies already paid by you.
TOURS: Individual rounds of golf in particular may be cancelled for lightning or other adverse weather conditions. In the unlikely event of The Company having to cancel golf rounds in advance, we will offer you the option of another course or a refund of the green fee element paid.
8. If You Change Your Booking
If you wish to change any details of your booking, we will always do our best to help. The Company however, reserves the right to charge an alteration fee of £25 per alteration, plus any difference in cost compared to the original booking (e.g. difference in green fee if The Customer wishes to change a course). No alterations will be made after ‘Balance Due Date’ if we are not in receipt of full balance payment. Subject to the above, if you are prevented from proceeding with the booking, you may transfer the booking to another person who satisfies any applicable conditions (e.g. holding a valid handicap certificate), provided it is allowable by the venue and you give us reasonable notice of your intention to transfer your booking before the date of arrival.
9. If We Change Your Booking
It is unlikely The Company will make changes to your booking details, however, since arrangements are often made many months in advance it can sometimes be necessary to make changes. Typically, any such change is a result of The Company becoming dissatisfied with the level of service provided by a venue such as a hotel/self-catering property, or with the condition of a golf course. Any change is therefore made to maintain the highest quality booking and will be communicated to The Customer at the earliest opportunity.
The Company accepts responsibility for the standard of the booking we provide and for all its component parts. We also undertake to maintain such standards in a manner commensurate to the cost of the booking. These assurances are subject to the following qualifications:
i. That in the event of death, bodily injury or illness, our liability is limited to paying damages for any loss caused by the negligence of our employees or agents, and any liability imposed on us by The Package Travel and Linked Travel Arrangements Regulations 2018.
ii. We are unable to accept responsibility for loss or expense caused by abnormal events during your booking which are outside our control. By this we mean such circumstance as (but not limited to) adverse weather conditions, traffic congestion strikes, civil commotion, road traffic diversions, war or threat of war, industrial disputes, terrorist activity, pandemics and natural disaster.
iii. Except in the case of physical injury, our liability for damage resulting from the non-performance or improper performance of the services supplied under or pursuant to this contract shall be limited to the total price you have paid us.
You agree to be liable for any damages caused by you or any member of your party which results in a claim being made against The Company.
11. Golf Course Playing Conditions / Availability
Whilst courses at all of the clubs are all maintained to a high standard, their actual playing condition may vary from time to time due to essential works or adverse weather conditions. Trolley and buggy bans can occur and whilst this is unlikely, this decision is always made by the relevant course on the day. If you are unable to play golf during your booking due to course closure, The Company will endeavour to obtain a refund or green fee voucher for the golf element of the booking. However, The Company cannot be held responsible should inclement weather prevail, or for the condition of the course during your booking.
The Company does not offer any form of insurance cover for your booking. We strongly recommend you take Holiday Insurance when making a booking. You are required to make your own arrangements for travel, medical etc independently.
13. Complaints Procedure
In the unlikely event that you feel dissatisfaction with any aspect of your booking arrangements, we ask you to bring this to the attention of The Company at the time so that the matter can be dealt with right away. If the matter cannot be put right on the spot please put your comments in writing, to be received by The Company no later than 28 days after completion of your booking, quoting your booking and any reference number, and explaining your complaint in as much detail as possible. Any complaint concerned with the arrangements for your booking will be dealt with carefully by The Company. Any disputes arising out of or in connection with this contract which cannot be amicably settled may (if you wish) be referred to arbitration.
Please note that the Foreign, Commonwealth & Development Office (FCDO) currently advises against all but essential travel to a number of overseas destinations, including popular destinations in which we operate. However, many of these destinations remain open and welcoming to UK tourists and flights to and from these destinations continue to operate. Whilst holiday destinations remain open to UK tourists, flights continue to operate and holiday services can be performed, we will continue to offer golf bookings to our customers who wish to travel.
If you make a booking with us during the Covid-19 pandemic, you confirm that you have checked, understand and accept the FCDO travel advice relating to your chosen destination, including where there may be a requirement on you to quarantine upon your return to the UK (or in destination), and understand and accept that there is a heightened risk of travelling during the Covid-19 pandemic, beyond that associated with travel during ordinary times. You are also required to purchase a specialist travel insurance which includes certain cover for Covid-19.
You are required to read and accept this Acknowledgment of Risk which hereby forms part of your contract with us.
For up-to-date travel advice from the UK government, visit www.gov.uk/foreign-travel-advice and https://travelaware.campaign.gov.uk. We recommend that you consult these websites before booking in order to make an informed decision about your chosen destination, and again before departure.
You must purchase specialist travel insurance policy available which includes specific cover for Covid-19 related issues and incidents which may affect your travel arrangements [and travelling to a destination subject to a FCDO advisory against travel]. It remains your responsibility to read and understand the insurance policy and ensure that it is suitable and adequate for your particular needs. Please read your policy details carefully and take them with you on your booking. If you choose to travel without adequate insurance cover, we will not be liable for any losses suffered by you in respect of which insurance cover would otherwise have been available.
Cancellation – the following clauses are in addition to our standard cancellation terms and charges:
Where you are choosing to travel to a destination subject to the FCDO advisory against non-essential travel, you accept that once your booking has been confirmed, if you decide not to travel due to the FCDO advisory, you will have to pay our standard cancellation charges as shown in clause 6 of these booking conditions – you are not entitled to cancel and receive a full refund in these circumstances, as it is assumed and you confirm that you have made your booking with full knowledge of the FCDO advisory against non-essential travel.
Where your chosen destination is exempt from the FCDO advisory against non-essential travel at the time of booking but is subsequently removed from the FCDO exemption list and at that point becomes subject to the FCDO advisory against non-essential travel, you accept that you will not have the right to cancel your booking and receive a full refund. If you choose to no longer travel in these circumstances, you will have to pay our standard cancellation charges as shown in clause 6 of these booking conditions, as you made your booking with full knowledge of the risks of travelling during the Covid-19 pandemic.
Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:
(a) If you, or anyone in your booking party, test positive for Covid-19, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time.
If this happens within 14 days of your departure date, you must contact us immediately as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:
a. Postponing your booking to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your booking, such as a flight, as well as any increase in cost imposed by suppliers);
b. If not everyone on the booking is affected, you will have the right to transfer your place on the booking to another person nominated by you, subject always to compliance with the requirements within our booking conditions;
c. Cancelling your booking, in which case we will impose our standard cancellation charges as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance – please check your policy wording.
If this happens whilst you are on your booking, please notify us immediately and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your booking, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. Your travel insurance may cover some of these costs for you – please check the policy wording.
(b) You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied boarding, entry to the destination, access to the travel services or you are otherwise unable to proceed with your booking, or any part of the booking, or you are required to self-isolate within the destination. Your travel insurance may cover some of these costs for you – please check the policy wording.
Your booking experience
You acknowledge that the suppliers providing your booking will need to comply with national and/or local guidance and requirements relating to Covid-19 and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability and temperature testing. We do not expect these measures to have a significant impact on your enjoyment of your booking and all measures will be taken with the purpose of securing your safety and those around you.
Events Beyond Our Control
In these booking conditions, “Events Beyond Our Control” means a situation which is beyond our or the supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, flood, epidemics and pandemics, fire, airport, port or airspace closures, restrictions or congestion, flight or entry restrictions imposed by any regulatory authority or other third party, an FCDO advisory against travel to a particular destination and any other government restrictions on travel. Except where otherwise stated in these booking conditions, we have no liability including for compensation, costs and expenses in such situations.
Last Revised: 24th Feb 2021